True You Collective (“we,” “our,” “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://trueyoucollective.com, use our services, or interact with us through SMS/text messaging.
1. Who We Are
Our website address is: https://trueyoucollective.com.
2. Information We Collect
We may collect personal information that you provide directly to us, such as:
- Name, email address, and phone number
- Information submitted via contact forms, booking forms, or newsletter sign-ups
- SMS/text message interactions
- Comments left on our website
We also collect certain technical information automatically, such as IP address, browser type, and cookies (see “Cookies” section below).
3. SMS/Text Messaging
By providing your phone number, you consent to receive SMS text messages from True You Collective. Messages may include appointment reminders, service updates, and promotional offers.
- Frequency: Message frequency will vary.
- Opt-Out: You may opt out at any time by replying “STOP” to any message. After you opt out, you will no longer receive SMS messages from us.
- Help: For assistance, reply “HELP” or contact us at [insert your support email/phone].
- Data Use: We collect and use your phone number and any related data solely for providing our services and communicating with you. We do not share or sell your SMS consent or data to third parties.
- Carriers: Mobile carriers are not liable for delayed or undelivered messages.
- Data Security & Retention: Your phone number and related SMS data are stored securely and retained only as long as necessary to fulfill the purpose for which it was collected.
4. Comments
When visitors leave comments on the site we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
5. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.
6. Cookies
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so you do not have to fill in your details again.
If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. When you log in, we also set cookies to save your login information and screen display choices.
7. Embedded Content From Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves the same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, and monitor your interaction with their content.
8. Who We Share Your Data With
If you request a password reset, your IP address will be included in the reset email. We do not sell or rent your personal information to third parties.
9. How Long We Retain Your Data
- Comments and their metadata are retained indefinitely.
- For registered users, we store personal information in their profile, which they can edit or delete at any time (except username).
- SMS data is retained only as long as necessary to provide the requested service.
10. Your Rights
You may request an exported file of the personal data we hold about you or request that we erase any personal data we hold about you. This does not include data we are obliged to keep for administrative, legal, or security purposes.
11. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:
https://trueyoucollective.com/contact